With the innovation of advanced telecommunication technology, letter writing has become quite obsolete nowadays. Even a few decades back people used to write letters to each other for personal communication. But now the situation has been changed. Now in a very few sectors, letter writing is still surviving. One of them is the business communication sector.
Till now for business communication, people prefer to write letters if not email. That’s why many educational institutions use this type of letter to evaluate their students’ overall writing comprehension skills. In this session, today you will learn how to write letters to the dealer complaining about the washing machine. So, let’s get started.
Example 1
Question: You are Nikhilesh. Suppose you have recently bought a washing machine and now it’s not working properly. Write a letter to the dealer of the showroom complaining about the issue and ask for a certain solution.
Hints: You facing issues with the washing machine- Recently purchased- Date of purchase- Mode of purchase- Brand of the machine- Modes and water indicator not working- Ask for a solution
Arun Kumar Street, Ghola
Kolkata: 700110
October 2, 2021
The Sales Manager
XYZ PVT. LTD
22, Anukul Sen Sarani
Kolkata: 700013
Subject: Complaining regarding washing machine malfunction
Sir,
I have purchased a washing machine from your showroom around two months ago. Now I am writing this letter to you to let you know that recently my machine is not working properly and I want an immediate solution regarding it.
To be specific, I have purchased the machine from you on August 7th, from the Anukul Sen Sarani Branch. This is an Onida branded automatic washing machine. The machine was delivered to my home the next day. Till a week back it was working totally fine. But for around a week I am facing some serious issues with the machine. The machine has 9 different washing modes. But 3 of them are not functioning. I have also followed the proper method mentioned in the user manual but nothing worked. Then from yesterday, the water indicating signal is also not working. It’s a pretty harassing situation when a person has to face such issues just within two months of purchase.
So, this is my request to you to provide me with some immediate solution regarding the issues I am currently facing with this machine.
Thanking you,
Nikhilesh Sanyal
Example 2
Question: You are Ranu Mondal. Suppose recently your washing machine is not working properly. Write a letter to the dealer of the company whom you purchased the machine from, complaining about this issue and claiming the warranty.
Hints: Your washing machine is malfunctioning- Not turning on from yesterday- You were satisfied till then- Purchased the machine around a year ago- Still under warranty- Warranty claim- Request technician visit- Conclusion
2/61 Ajay Nagar
North 24 Parganas, West Bengal
July 13, 2021
The Manager
ABC Appliances
37/A, Saltlake
Bidhannagar 700101
Subject: Complaint regarding washing machine not working
Dear Mr Basu,
Around a year ago, I purchased a washing machine from your showroom. But recently I am facing some issues with the machine and it’s not working properly. I am today writing this letter to explain this issue and seek some solution to my problem.
I purchased this washing machine on August 11th of the previous year. This is a MarQ branded semi-automatic 7L washing machine. To be honest, the machine was working pretty fine till yesterday and I was also satisfied with this purchase. But yesterday when I tried to turn the machine on, I started not responding. I have even followed the user manual provided when purchased to troubleshoot the machine but nothing worked. I hope you understand the importance of the machine in my life.
So, it is my request to you to immediately send a technician to examine this issue and provide me with the necessary solution. As the machine is still under warranty, please consider this complaint under the warranty claiming request. I am also attaching the invoice and my address with this letter.
Thanking you,
Ranu Mondal
Example 3
Question: Suppose your washing machine has gone out of warranty and now it’s not functioning properly. Write a letter to the dealer of the company explaining the issue you’re currently facing with the machine and ask for a solution.
Hints: 7.5L washing machine- Purchased 3 years ago- Working fine till last month- Facing serious trouble now- Issue of water clogging- Final indicator not working- Machine out of warranty- You are seeking an estimate to get your machine repaired
55 Rabindra Sarani, Bisorpara
Thane
February 18, 2022
The Dealer
Godrej Showroom
Mahendra Mitra Road, Pipulpati
Mumbai
Subject: Seeking estimate to repair a washing machine
Dear Sir,
I purchased a washing machine from your showroom around 3 years ago. The machine was working totally fine till last month. But since the last month, I am facing some serious trouble with this machine. This letter to you today is intended to explain these issues and seek some solution.
I own a 7.5L fully automatic Godrej washing machine. Honestly, I was pretty satisfied with the purchase till last month. But since last month, I am facing the issue of water clogging in my machine. Moreover, the final indicator horn is also not working. I think there is some blockage inside the machine and it needs proper servicing. But unfortunately, my machine has gone out of warranty.
So, this is my request to you to send an expert technician as soon as possible to examine this issue and give me an estimate of expenses to repair the machine.
Thanking you,
Aslam Beg
Example 4
Question: You have recently purchased a second-hand washing machine from a local dealer. But just within 4 months, you’re facing some issue with the machine. Write a letter to the dealer complaining about the issues and ask what you should now do.
Hints: You purchased a refurbished second-hand washing machine- 6 months refurbished showroom warranty was provided- 6.5L fully automatic machine- Name the brand- Had an issue of overheating-Not turning on since last week- Claim your warranty- Conclusion
YT Block, Radhabazar
Kolkata: 700002
December 11, 2021
The Dealer
Gujju Electronics PVT. LTD
65 Ballygunge Circular Road
Kolkata: 700076
Subject: Facing issue with recently purchased washing machine
Dear Mr Kumar,
Around 4 months ago, I purchased a refurbished second-hand washing machine from your showroom. I was even provided with 6 months showroom warranty for the product. Unfortunately, my machine has stopped working since last week. I am writing this letter to you to explain this issue and claim my warranty.
This is 6.5L Bosch branded fully automatic washing machine I have purchased from you. Since when I purchased it, the machine had an issue of overheating. While purchasing you assured me that the machine is in pretty fine condition and I will have no trouble. Despite that, I understood that a second-hand refurbished machine may have some issues of its own. But since the last week, the machine is not even turning on. I don’t know what kind of issue it is, but I tried whatever possible to solve the issue. Nothing worked.
So, this is my request to you to provide me with some immediate solution for my washing machine under the warranty scheme. I am also attaching a copy of my invoice with this letter.
Thank you,
Anirban Banerjee
Thus we are now done with today’s session of writing letters to the dealer complaining about your washing machine. In the session above, I have written four different letters in the same context from different aspects. Hopefully, you had a holistic overview of the topic after going through the session. Please comment down your doubts below. I will try to resolve them soon. Besides, if you want to read more such sessions, kindly keep browsing our website.
Thank you for being with us. Have a great day.