Write a Letter to the Sales Manager of the Firm Complaining about the Defective Refrigerator


Refrigerators are one of the most essential appliances in our day-to-day life. That’s why business letters related to this appliance are quite common for exams. In today’s session, you will learn how to write business letters to the sales manager of the firm complaining about a defective refrigerator. So, let’s get started. 

Feature image of Letter to the Sales Manager of the Firm Complaining about the Defective Refrigerator

Example 1

Question: You are Ratan. Suppose you have recently bought a refrigerator. But you are facing certain issues with the refrigerator due to some manufacturing defects. Write a letter to the sales manager of the company reporting this defect and look for some solution. 

Hints: Your purchased 175 litres 3 stars rated refrigerator- Location of the showroom- Delivered and installed at your house- Worked fine for a week- You’re facing issues- Leakage- inefficient cooling- More electricity consumption- You’re looking for a viable solution

Sujoy Ghosh Street, Naihati
Kolkata: 700110

October 2, 2021


The Sales Manager

XYZ Refrigerator PVT. LTD
32, Prafulla Sen Sarani
Kolkata: 700031

Subject: Facing issues with the newly bought refrigerator


I have recently purchased a refrigerator from your company showroom and am currently facing a few issues due to some manufacturing defects. I am writing this letter today to complain about this issue and looking for some solution. 

This is a 175 litre 3 stars rated single-door refrigerator that I purchased from your company showroom located in Saltlake sector 2. The refrigerator was delivered to my doorstep by the afternoon. After installation, the refrigerator was working pretty fine and I faced no issues for around a week. But after a week, I started facing a leakage issue with the fridge. Due to the leakage, the cooling is not appropriate and it’s consuming more and more electricity. Naturally, I have kept the machine off for now. 

It’s my earnest request to you to provide me with a viable solution to this issue I am facing with my newly purchased refrigerator. I am attaching the invoice along with this letter. Kindly let me know what I should do further. 

Visa Guide:  Write a Letter to the Customer Care Manager of the Courier

Yours Sincerely,
Ratan Basu

Example 2

Question: You are Raju. Suppose recently your refrigerator is malfunctioning due to some manufacturing defects. Write a letter to the sales manager of the refrigerator company complaining regarding this defect and claim the warranty protection.

Hints: 270 litre double door 5 stars rated refrigerator- You purchased a year back-  The fridge was working fine- Started consuming extra electricity for last few months- Stopped working yesterday- No response despite switched on- Bought with 3 years warranty- You’re claiming warranty protection- Conclusion

2/61 Bijoy Nagar
North 24 Parganas, West Bengal

July 13, 2021

The Sales Manager
Whirlpool Refrigerator
37/A, Saltlake
Bidhannagar 700101

Subject: Refrigerator malfunctioning due to manufacturing defects

Dear Mr Agarwal,

I own a refrigerator purchased from your showroom around a year ago. Currently, I am facing several issues with this fridge due to some serious manufacturing defects. I am writing this letter to you today to report you on this issue and claim the warranty protection policy. 

It is a 270 litre 5 stars rated double-door refrigerator that I am talking about. Till now after the purchase, the machine was working perfectly fine. But for the last few months, the machine is consuming more and more electricity. Suddenly yesterday, the refrigerator stopped working. Though I have turned the switch on, there’s no response from the machine.

Now as I have purchased this fridge under a 3 years warranty policy, I would like to claim warranty protection from the company. Hopefully, you understand how important a refrigerator is for daily human life. So, please send some technician to look into this issue as early as possible. I am also attaching a copy of the purchasing invoice for your convenience. 

Yours Sincerely,
Raju Mondal

Example 3

Question: Suppose a company has recently delivered 7 units of a refrigerator to your office. Unfortunately, you are facing issues in most of those machines due to manufacturing defects. Write a letter to the sales executive officer of the company complaining about this issue and seek some viable solution. 

Hints: 7 units of refrigerators- You ordered for your office- Delivered- 5 have manufacturing defects- Door locking issue in two, leakage issue in one, and deep freezer not working for other two- Registered for commercial usage- Need solution

55 Rabindra Sarani, Bisorpara

Visa Guide:  Write a Letter to the Dealer Complaining about the Defective Washing Machine

February 18, 2022

The Sales Executive Officer

Kelvinator Refrigerators
Mahendra Malaviya Lane, Atapattu

Subject: Complaining about manufacturing defects in refrigerators 

Dear Sir,

Recently 7 units of refrigerators were delivered from your company to my office. I am writing this letter to report some manufacturing issues in those refrigerators. 

Last month I ordered these 7 units of refrigerators from your company for my office. All the machines were delivered within a week exactly according to the date promised. But after using the refrigerators for a few days in our office, we are facing certain issues. Two of these machines are working properly. But the rest of the fridges are giving us serious trouble. There’s a door locking issue in two of them, one has a serious leakage issue and for the other two, the deep freezer isn’t working.  

During the order, I’ve registered that the machines will be used for commercial purposes, hence very essential for my office. That’s why I want to earnestly request you to take the immediate initiative to resolve my issue with these refrigerators.  

Yours Sincerely,
Asfaqul Chowdhury 

Example 4

Question: You are Sagarika. Recently you have ordered a refrigerator from a company’s showroom that has been delivered to your house. But the refrigerator is defective and not working properly after installation. Write a letter to the sales manager of the firm complaining about this defect and ask for an immediate replacement.

Hints: Refrigerator delivered and installed at your house by the day before previous day- No issue faced during the demo- Facing indoor lamp issue-  Not working- Recommended reset process didn’t work- Request for a replacement

DC Block, BaghBazar
Kolkata: 700002

Visa Guide:  Write a Letter to the Dealer Complaining about the Defective Washing Machine

December 11, 2021

The Sales Manager
Usha Appliances 

65 Ballygunge Circular Road
Kolkata: 700076

Subject: Need a replacement for the newly bought defective freezer 


I ordered a refrigerator from your company’s showroom the day before yesterday. The fridge was delivered and installed at my house yesterday. Today I am writing this letter to complain about a manufacturing defect that is causing serious trouble to me with this refrigerator. 

The machine was installed at my house by the technician quite efficiently. After the installation when the technician showed me a demo of the refrigerator it worked perfectly fine. But by that night I noticed that the lamp inside the freezer was not working. I followed the reset process as mentioned in the user manual. But nothing has worked. 

Such issues just after purchasing a new refrigerator are quite harassing. So, I would like to request you to initiate a replacement of this refrigerator and deliver me a new one against this defective machine. I am also attaching the purchasing invoice with this letter.

Yours Sincerely,
Sagarika Saha

That was our today’s session on writing letters to the sales manager of the firm complaining about a defective refrigerator. In the session above, I have tried to discuss four different letters in the same context but in different scenarios.

Hopefully, now you have a holistic idea about the topic and will be able to write such letters. If you still have any queries regarding this session, post them in the comment section below. Keep browsing our website for such comprehensive sessions on English writing compositions. 

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