Dialogue between Shopkeeper and Customer to Return Defective Product

By | February 6, 2021

In the dialogue below, It is all about how one shopkeeper and customer are discussing the defective piece that has been sold to him.

Sample Conversation 1

Shopkeeper: Welcome to our store Ma’am! How may I help you today?

Customer: Good evening. Actually I bought this watch from your store last week.

Shopkeeper: Okay. Can I see the receipt?

Customer: Here it is.

Shopkeeper: What is the problem you’re facing?

Customer: The dial of the watch is broken.

Shopkeeper: Oh. Can I see the watch?

Customer: Here.

You see on the right side the dial is broken and that is why the watch is not working.

Shopkeeper: This usually doesn’t happen. Let me exchange this watch for a new watch. Do you want the same model or different?

Customer: Same model will be fine. But, can you try for a black strap instead of brown.

Shopkeeper: Yes. We can change the straps if you want.

Customer: That will do. 

Shopkeeper: You can collect the watch from the counter. Thank you. Visit again.

Sample Conversation 2

Shopkeeper: How can I help you today?

Customer: I am returning something that I bought yesterday.

Shopkeeper: What would you like to return?

Customer: I’m returning a digital watch.

Shopkeeper: Was there something wrong with it?

Customer: It’s defective.

Shopkeeper: What isn’t working on it?

Customer: It keeps turning off on its own.

Shopkeeper: Alright, do you have the receipt?

Customer: I have it right here.

Shopkeeper: Please give me two minutes sir. I need to verify the problem. Why don’t you take a look around? We have the latest collection of accessories available.

Customer: Sure. I am a regular customer. I love the collection you have. 

Shopkeeper: Sorry for the inconvenience sir. I’m going to take care of this and refund your money. Do you want to gift wrap the watch again?

Customer: Yes please. Thanks for your help.

Sample Conversation 3

Shopkeeper: Good Morning Ma’am. How can I help you?

Customer: Good Morning. Three days back, I bought a 36 size shirt from your shop. But my husband needs a 38  size and also a different color if available.

Shopkeeper: Let me see Madam. Which color are you looking for?

Customer: Dark blue will do. The pattern should be the same.

Shopkeeper: Sorry madam. The 38 size doesn’t have blue. Red, Black, yellow are the only colours available.

Customer: Okay. The black one will do. 

Shopkeeper: Please show me your order receipt.

Customer: Okay. Here it is. 

Shopkeeper: I will submit the receipt and the shirt at the counter. Please collect from there.

Customer: Thankyou for your service.

Shopkeeper: Welcome madam. Please visit again.

Sample Conversation 4

Customer: Good morning sir! can you please change this watch?

Shopkeeper: But why sir?

Customer: The glass is cracked and I also found that the metal coating is mere paint. It has started chipping out.

Shopkeeper: Sir, we sell things from verified sellers only. Let me see what went wrong.

Customer: Sure. Here is the order receipt.

Shopkeeper: Sir, Please look at our watch collection. Sorry that the last piece turned out to be defective. If you do not like anything from this, then I will return the entire order amount.

Customer: Okay. I think the one in the rightmost corner looks classy. Is that one available with brown straps?

Shopkeeper: We can change the straps sir.

Customer: Okay. That will do then.

Shopkeeper: I will pack it and send it to the counter. Sorry for the inconvenience. Please visit again.


Here in this article, I tried to cover four sample conversations between Shopkeeper and Customer to Return Defective Product. Do let me know which one you liked most by leaving a quick comment below.

Also if you want some more specific dialogues on this topic Shopkeeper and Customer, do let me know in the comment section as well.

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Category: Dialogue Writing

About Suprity Acharyya

Suprity Acharyya is the content lead of English Compositions, she has completed graduation in English Literature from North Orissa University, and also hold a Master degree in MSW from IISWBM, Kolkata.

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