In the dialogue below, It is all about how one shopkeeper and customer are discussing the defective piece that has been sold to him.
Sample Conversation 1
Shopkeeper: Welcome to our store Ma’am! How may I help you today?
Customer: Good evening. Actually I bought this watch from your store last week.
Shopkeeper: Okay. Can I see the receipt?
Customer: Here it is.
Shopkeeper: What is the problem you’re facing?
Customer: The dial of the watch is broken.
Shopkeeper: Oh. Can I see the watch?
Customer: Here.
You see on the right side the dial is broken and that is why the watch is not working.
Shopkeeper: This usually doesn’t happen. Let me exchange this watch for a new watch. Do you want the same model or different?
Customer: Same model will be fine. But, can you try for a black strap instead of brown.
Shopkeeper: Yes. We can change the straps if you want.
Customer: That will do.
Shopkeeper: You can collect the watch from the counter. Thank you. Visit again.
Sample Conversation 2
Shopkeeper: How can I help you today?
Customer: I am returning something that I bought yesterday.
Shopkeeper: What would you like to return?
Customer: I’m returning a digital watch.
Shopkeeper: Was there something wrong with it?
Customer: It’s defective.
Shopkeeper: What isn’t working on it?
Customer: It keeps turning off on its own.
Shopkeeper: Alright, do you have the receipt?
Customer: I have it right here.
Shopkeeper: Please give me two minutes sir. I need to verify the problem. Why don’t you take a look around? We have the latest collection of accessories available.
Customer: Sure. I am a regular customer. I love the collection you have.
Shopkeeper: Sorry for the inconvenience sir. I’m going to take care of this and refund your money. Do you want to gift wrap the watch again?
Customer: Yes please. Thanks for your help.
Sample Conversation 3
Shopkeeper: Good Morning Ma’am. How can I help you?
Customer: Good Morning. Three days back, I bought a 36 size shirt from your shop. But my husband needs a 38 size and also a different color if available.
Shopkeeper: Let me see Madam. Which color are you looking for?
Customer: Dark blue will do. The pattern should be the same.
Shopkeeper: Sorry madam. The 38 size doesn’t have blue. Red, Black, yellow are the only colours available.
Customer: Okay. The black one will do.
Shopkeeper: Please show me your order receipt.
Customer: Okay. Here it is.
Shopkeeper: I will submit the receipt and the shirt at the counter. Please collect from there.
Customer: Thankyou for your service.
Shopkeeper: Welcome madam. Please visit again.
Sample Conversation 4
Customer: Good morning sir! can you please change this watch?
Shopkeeper: But why sir?
Customer: The glass is cracked and I also found that the metal coating is mere paint. It has started chipping out.
Shopkeeper: Sir, we sell things from verified sellers only. Let me see what went wrong.
Customer: Sure. Here is the order receipt.
Shopkeeper: Sir, Please look at our watch collection. Sorry that the last piece turned out to be defective. If you do not like anything from this, then I will return the entire order amount.
Customer: Okay. I think the one in the rightmost corner looks classy. Is that one available with brown straps?
Shopkeeper: We can change the straps sir.
Customer: Okay. That will do then.
Shopkeeper: I will pack it and send it to the counter. Sorry for the inconvenience. Please visit again.
Conclusion
Here in this article, I tried to cover four sample conversations between Shopkeeper and Customer to Return Defective Product. Do let me know which one you liked most by leaving a quick comment below.
Also if you want some more specific dialogues on this topic Shopkeeper and Customer, do let me know in the comment section as well.